Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We ship retail and wholesale worldwide.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Our capsules are only compatible with the Nespresso®® system using machines,such as Le Cube, all Essenza models, all Citiz models, all Pixie models, all Lattissima models, all U models, Maestria and Inissia coffee machines. Our Capsules are not compatible with Nespresso®* Vertuoline machines. Compatibility cannot be guaranteed with the following professional machines: Gaggia, Saeco or Siemens machines, built-in models (Miele), Romeo Nespresso®* machine and capsule-holder machines, nor with multi-capsule machines. If you are using a K-Cup, or other type of capsule coffee machine you will have to source your capsules elsewhere.

No, our capsules have been specially developed for use with the Nespresso®* system and are made of a flexible, yielding material which is guaranteed never to melt in your machine. All tests show that our pods do not damage your machine in any way. Be sure to regularly maintain your coffee machine and follow the manufacturer’s cleaning instructions, as this is essential to ensure the quality of the coffee extracted.

Yes, this is quite normal. Our pods are either made of compostable organic plants such as sugar or food grade plastic and because of this closing the lever of the machine may require additional effort, however the pod will not damage your machine.

Yes, this is normal, and is not a sign of any damage to the machine. We aim to get a longer extraction time in order to release all the flavours and aromas of the coffee. A good extraction time for a traditional espresso style coffee is approximately 20 seconds. The coffee may drip through or extract slower than a Nespresso®* pod. This is quite normal. Remember, coffee is a natural product and preparation time can vary accordingly.

Follow the manufacturer’s guide. Service the machine as recommended. Descale your coffee machine on a regular basis. Check the filter plate for residue and remove, if necessary

Our roasted coffee is organic, but not all types are certified. Most of the coffee comes from small farms who cannot afford the high cost of certification. We also use coffee from larger entities that are certified. For example, all Australian coffee is organic but none is certified.

Our decaf coffee is done using the Swiss Water Process also known as the natural method. It reduces the caffeine content of the beans by up to 99.9%.

Other

You can contact us through our contact page! We will be happy to assist you.